Privacy Policy - Video to Frames

1. Introduction

Welcome to Video to Frames ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video processing service.

By using Video to Frames, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address, username, and password when you create an account
Payment Information: Billing details processed securely through our payment processor
User Content: Videos you upload for processing (processed locally in your browser and not stored on our servers)
Communications: Messages you send us through contact forms or email

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, time spent on the service
Device Information: Browser type, operating system, device identifiers
Log Data: IP address, access times, referring URLs
Cookies and Tracking: Technologies to enhance user experience and analyze usage patterns

3. How We Use Your Information

We use the collected information for various purposes:

To provide, operate, and maintain our video processing service
To process your transactions and manage your account
To improve and personalize your user experience
To communicate with you about updates, security alerts, and support
To monitor and analyze usage patterns and trends
To detect, prevent, and address technical issues and fraud
To comply with legal obligations and enforce our terms
To send promotional materials (only with your consent)

4. Data Processing and Storage

4.1 Client-Side Processing

Video to Frames uses client-side video processing technology (FFmpeg.wasm). This means:

Your videos are processed entirely in your browser
Video files are never uploaded to our servers
All processing happens on your device, ensuring maximum privacy
Generated frames remain on your device until you download them

4.2 Data Security

We implement appropriate technical and organizational security measures to protect your data:

Encryption of data in transit using SSL/TLS
Secure authentication and password hashing
Regular security assessments and updates
Access controls and monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for basic functionality and authentication
Analytics Cookies: Help us understand how users interact with our service
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

6. Third-Party Services

We work with third-party service providers to operate our service:

Payment Processors: Secure handling of payment transactions
Analytics Services: Understanding usage patterns and improving our service
Cloud Infrastructure: Hosting and delivering our service
Customer Support: Providing user assistance

These third parties have access only to information necessary to perform their functions and are obligated to protect your data.

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

With Your Consent: When you explicitly authorize us to share information
Service Providers: Trusted third parties who assist in operating our service
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection: To protect the safety and rights of users and the public

8. Your Rights and Choices

You have certain rights regarding your personal information:

Access: Request access to your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Export: Receive a copy of your data in a portable format
Opt-Out: Unsubscribe from marketing communications
Object: Object to processing of your data in certain situations

To exercise these rights, please contact us using the information provided below.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account information is retained while your account is active
Transaction records are kept for legal and accounting purposes
Usage logs are retained for a limited period for security and analytics
Upon account deletion, we remove or anonymize your data within 30 days

10. Children's Privacy

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by:

Posting the updated policy on this page
Updating the "Last Updated" date
Sending an email notification for significant changes

Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Video to Frames

Email: hello@impressone.org

We will respond to your inquiry within 30 days.

14. Additional Rights for EU and California Residents

14.1 GDPR (European Union)

If you are located in the EU, you have additional rights under GDPR:

Right to be informed about data collection and use
Right to restrict processing of your data
Right to data portability
Right to lodge a complaint with a supervisory authority

14.2 CCPA (California)

California residents have the right to:

Know what personal information is collected, used, and shared
Delete personal information held by businesses
Opt-out of the sale of personal information (we do not sell data)
Non-discrimination for exercising CCPA rights